SoCal utility apologizes for storm-related outage

December 19, 2011 - 3:55 PM

LOS ANGELES (AP) — The president of Southern California Edison is sending letters of apology to the hundreds of thousands of people who were left without electricity after last month's devastating windstorm.

The letters began going out Friday.

Ron Litzinger says Edison crews performed "extraordinarily well" after the Nov. 30 storm. But he adds the utility learned from its customers that it could do better in the future, including in efforts to get word out on how long to expect power to be off.

Some 430,000 Southern California residences and businesses lost power when wind gusts approaching 100 mph in some areas felled hundreds of trees and power poles.

Some outages lasted a week, and many people complained that Edison officials wouldn't give an estimate when electricity might be restored.